Official Warranty & On-Site Technical Support
We provide world-class equipment backed by world-class service. Every purchase at Big Ele is protected by a comprehensive manufacturer’s warranty and our local Thai support team.
Genuine Product Coverage
As an authorized dealer, we provide official manufacturer warranties on all brands. This covers defects in materials and workmanship. Coverage varies by part. Please refer to individual product pages or contact our team for brand-specific warranty details.
We Come to You
For large gear like treadmills, multi-gyms, and smith machines, you never have to worry about shipping it back for repair. If a technical issue arises, we will coordinate a dispatch of certified technical specialists to your home or gym to perform repairs on-site. Big Ele maintains a local inventory of genuine spare parts to ensure your downtime is minimized.
3 Steps to Support
- Submit a Ticket via LINE: Send a photo or video of the equipment issue to our LINE Official Account for immediate logging.
- Remote Diagnosis: Our engineers will review the footage to identify the problem.
- Resolution: We will either ship a replacement part or schedule a technician visit to your location.
Maintenance Services
To extend the life of your commercial facility, we offer preventative maintenance contracts. Contact our team to schedule a 6-month or 12-month “tune-up” for your equipment.